We are here to help.

What we can help with

• Google or Apple sign-in and account linking;
• mood check-ins, journal history, reminders, and insights;
• Premium purchase, restore, and entitlement issues;
• bugs, crashes, and unexpected App behavior;
• feedback attachments and support request status;
• privacy questions and account-deletion requests.

Include these details

To help us investigate, include:

• device model and operating-system version;
• Reflect version, if available in Settings;
• the feature you were using and steps before the issue;
• the exact error message;
• a screenshot only if it does not expose journal text or other information you do not want to share.

Never email passwords, authentication codes, payment-card details, or sensitive journal entries. For App Store or Google Play billing, include an order identifier only when support asks for it.

Subscriptions and refunds

Reflect can help verify or restore Premium status, but Apple and Google control billing, cancellation, and refund decisions. Manage an active subscription through your Apple App Store or Google Play account. Deleting your Reflect account or uninstalling the App does not cancel a subscription.

Delete your account and data

In Reflect, open Settings and select Delete account. If you cannot access the App, use the public account-deletion request page to email us. We may ask you to verify account ownership before processing a request.

Self-reflection, not emergency support

Reflect Support is not a crisis, medical, or emergency service and this inbox is not monitored continuously. If you or someone else may be in immediate danger, contact local emergency services or an appropriate crisis resource in your location.

Policies and guides

• Help Center
• Privacy Policy
• Terms of Use
• Account deletion